You placed an order - what's next? You should receive an email with order details within a few hours from our processing service & PayPal. To streamline orders, this email is the only response you may get regarding your order.

Rewards / Redeem - New Rewards give you more for less! You need only 100 points minimum to show up in your account & to redeem. Redeem 100 points ($10) at a time toward qualifying regular priced orders of $36 or more. Then they start over and never expire with an active account. Email with questions.

Orders & Shipping. Your order will be shipped within 2 working days most times. Priority Shipping leaves in 1 day. Since we offer Low Cost or Free Shipping, please allow 7-10 working days for U.S. Shipments to arrive to you. Most times orders arrive sooner. Read more about shipping here.

Canada or International Orders. Your international order will be shipped within 2 working days most times. Your order should make it to the border/customs in a few days once shipped. Most times it get through customs pretty quick. We are pleased to say we have never lost an International shipment but have seen many Customs delays at times. Read more about shipping here.

Hassle Free Returns & Exchanges for CD Versions. If you or your members are not completely satisfied with a CD version music title, simply send your like new resale condition item back to us.  For exchanges of regular priced items in your order, you can pick a different title, from the same release dates, that you would like and we will ship the new title(s) to you at no cost. We offer a fast exchange process. All regular priced titles can be exchanged within 15 days of order date for a different title in the same release date. Deeply discounted titles, bulk discounted offers will offer exchanges or partial store credits. Special priced items, closeouts or clearance titles may not qualify. Shipping and handling charges are not refundable and please include a phone or email with your returned items. Need help? Please email us today or contact us here. Items not in resale condition, showing wear or scuffs, may not be returned.

Stuff happens. You're covered! Whatever the reason....if you ever have a CD that looks great or is gently used, but skips for some reason, simply ship back the non-working CD(s) to us. Once we receive your defective CD(s), we will replace each with the same in-stock title and even ship it back to you for Free. You also get a FREE online backup . This guarantees your music will be safe and can be replaced fast via download. Read more about free replacements here. Items not in resale condition, showing wear or scuffs, may not be returned.

Public Performance Fees: If your fitness center is playing any radio hit music from any source (our website, another music vendor, WalMart, iTunes, etc.), in a business, they will need to pay ASCAP, BMI and SESAC in the U.S. and SOCAN in Canada. If you teach in a home studio, or you own a facility where aerobics classes are taught, you are responsible for paying these fees. It is unlawful to play publicly protected music in a public forum without obtaining the proper licenses. This information we offer is for reference only. For the facts of your needs, contact each organization and your fitness center manager with more questions, guidelines and fees. 

Accounts & Profiles. Your profile and account will close/delete after no orders after one year. All points, access to downloads will be lost but we can email you download links if you forward us your orders. Make sure to keep a copy of your receipt.